Need to know more about how it all works, we’ve got you covered.
Do you charge for taking appointments?
No, although we take a £30 deposit to book your appointment this is refunded back to you on the day you show up for you appointmnnet whether you buy or not.
You must give 7 days or more notice to cancel an appointment or you will loose your deposit.
How much deposit is required to order?
We require 50% of the order cost to order your products.
When should we start looking?
We recommend 18 months to 1 year before the event is the perfect time to start looking.
When should I bring in my flowergirl or junior bridesmaid in for their dress as they are still growing?
We would say no later than 10 months before the big day – don’t worry we actually recommend adding on for growth and your consultant will go over this with you during your appointment.
What happens if I have a pregnant bridesmaid who needs measured?
Please don’t worry, this is an everyday occurrence for us here at TSD. We would have a chat with you regarding your bridesmaid and it would all depend on the dress style, when baby is due etc but rest assured there are plenty ways around this.
Are the gowns made to measure?
No the gowns are not made to measure, although we take measurements to get as close a fit as possible your gown will always require alterations to get the perfect fit.
Do you do alterations instore?
No we don’t currently offer alterations in-store but we have several bridal specialist who we recommend to all our customers & who prioritise our customers to get booked in before taking on other bookings.
What colours & sizes do your gowns come in?
Our gowns can be made in ANY size & mostly every colour (some plus size will have an additional charge)
Can I show up without an appointment?
No, we like to give the best possible service we can to our customers. This is the reason we like to work on appointment only service, plus we cannot guarantee a staff member without an appointment.
I would like to try on but I'm not ready to buy can I still book an appointment?
Yes, we recommend a dressing solo appointment for this.
How many people can I bring?
We don’t have a fixed number but we do advise bringing too many people with too many opinions doesn’t make it an easy job for our bride. Bring the people that need to be there or whose opinion you value the most.
Do you make junior dresses?
Yes, all our gowns can be made into junior gowns and we can make changes to them to make them look younger. we also have some samples in-store for you to try.
Can you make changes to gowns?
Yes you can make changes to our Tu Es Belle range as this is our own brand & designs. most customers like to add sleeves, remove sleeves, add glitter tulle, add extra beading, shorter bodices, add corset backs etc.
Are the gowns returnable?
For any product that you order and has to be made for you these are strictly non-returnable.
What happens if we lose/gain weight after being measured?
All gowns can be taken in atlest 3 dress sizes, for a-line gowns sometimes even more. We would advise you of where to go to get your gown altered if you lose/gain weight.
Please note for more fitted gowns they can not be taken in any more than 3 dress sizes or they will lose their shape.
Do you buy back gowns?
No, sorry, we have so much stock we couldn’t possibly buy any more gowns.
I want to order online one bridesmaid dress just now and order the rest later can I do this?
You can however dresses are like wallpaper, unless they are made at the same time there could be a colour difference so you are always best to order all at once.
I have 4 bridesmaids how will I find a gown to suit them all?
Easy peasy, we do this every day and always have happy bridesmaids at the end of each appointment.
We have so many different styles that suit all body shapes plus we can also offer different styles same colour mix n match option.
